Last updated: October 18, 2026
Cancel your subscription anytime from your dashboard
All sales are final - digital products are non-refundable. Consumers in the EEA and the UK have a 14-day right of withdrawal.
Contact us for exceptional circumstances only
You may cancel your VdoBloom subscription at any time. To cancel:
Credits do not roll over between billing cycles. If you cancel mid-cycle, any remaining credits will be lost at the end of your current billing period. We recommend using your credits before cancellation.
Due to the nature of digital products and AI-powered services, all purchases are non-refundable. Once credits are purchased, they cannot be refunded. Please review our pricing and features carefully before making a purchase.
This does not apply if you are a consumer in the EEA or the UK. You have a statutory 14-day right of withdrawal that this policy cannot remove — see Right of withdrawal for consumers in the EEA and the UK below.
VdoBloom provides 100% web-based digital AI-powered content creation services. Unlike physical products:
While we maintain a strict no-refund policy, we may consider refunds or credits only in the following exceptional cases:
These exclusions apply outside the EEA and the UK. If you are a consumer there, your statutory right of withdrawal overrides every item in this list — see Right of withdrawal below.
If you believe you have an exceptional case, please contact us with:
VdoBloom uses the following trusted payment processors to handle transactions securely:
International Payments
Indian Payments (INR)
Your payment processor is automatically selected based on your location. Any billing inquiries or disputes will be handled through the same payment gateway used for your original transaction.
We encourage customers to contact us directly before initiating a chargeback with their bank. We are committed to resolving issues fairly and promptly. Initiating a chargeback without contacting us first may result in:
For any questions about our cancellation or refund policy, please contact us:
We reserve the right to modify this cancellation and refund policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of VdoBloom after any changes constitutes acceptance of the new policy.
This section applies to you if you are a consumer in the EEA or the UK. It gives you rights that the rest of this page does not, and where the two conflict, this section wins. In particular, "all sales are final" does not apply to you.
You may withdraw from your purchase within 14 days without giving any reason and without paying a penalty. The 14 days start on the day the contract is concluded — the day you subscribed, or the day you bought a credit pack.
An automatic renewal of a subscription you already have does not start a new 14-day period, because it continues the same contract. You can cancel before any renewal date, from your dashboard, at any time.
Tell us clearly that you are withdrawing. Any unambiguous statement is enough — there is no special form you must use, though you may use the model form below if you prefer.
The deadline is met if you send your message before the 14 days are up. We will confirm we received it, on a durable medium, without delay.
We refund you without undue delay and in any event within 14 days of the day we are informed of your decision. We use the same means of payment you used, and you pay no fee for the refund. Where a payment provider only supports refunds to the original instrument, the refund goes back that way.
Your access to paid features ends when the withdrawal takes effect, and any credits from the withdrawn purchase are removed from your balance.
You get the full amount back even if you have already used some or all of the credits from that purchase. You owe us nothing for what you generated in the meantime.
The reason is Article 16(m) of Directive 2011/83/EU. A trader can only remove the withdrawal right for digital content if, before performance starts, the consumer expressly agrees that it should start within the 14 days and acknowledges in doing so that the right of withdrawal is lost, and the trader confirms that agreement on a durable medium. We do not ask you for either of those things at checkout. Because we do not, Article 14(4)(b) applies and you bear no cost for the digital content already supplied.
We would rather say that plainly than bury it. If we change the checkout to ask for that agreement, this page will change with it and the change will apply only to purchases made afterwards.
You do not have to use this form. It is reproduced from Annex I(B) of Directive 2011/83/EU because we are required to make it available.
Complete and return this form only if you wish to withdraw from the contract.
To: [[REGISTERED COMPANY NAME — REQUIRED BEFORE EEA LAUNCH]], trading as VdoBloom, [[REGISTERED ADDRESS — REQUIRED BEFORE EEA LAUNCH]] — [email protected] I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*): ____________________________________________________________________ Ordered on (*) / received on (*): _______________________________ Name of consumer(s): ____________________________________________ Address of consumer(s): _________________________________________ Signature of consumer(s) (only if this form is notified on paper): ____________________________________________________________________ Date: ___________________ (*) Delete as appropriate.
Last updated: 2026-09-13