Cancel your subscription anytime from your dashboard
No Refund Policy
All sales are final - digital products are non-refundable
Support Available
Contact us for exceptional circumstances only
Subscription Cancellation
How to Cancel Your Subscription
You may cancel your VdoBloom subscription at any time. To cancel:
Log in to your VdoBloom account
Navigate to Dashboard → Settings
Click on "Manage Subscription" or "Billing Portal"
Select "Cancel Subscription"
Confirm your cancellation
What Happens After Cancellation
Immediate Effect: Your subscription will remain active until the end of your current billing period.
Access: You will continue to have access to all features until the subscription expires.
Remaining Credits: Unused credits will expire at the end of the billing period and cannot be carried forward or refunded.
Generated Content: Content you have already generated will remain accessible in your dashboard.
No Automatic Renewal: You will not be charged for the next billing cycle.
Important Note
Credits do not roll over between billing cycles. If you cancel mid-cycle, any remaining credits will be lost at the end of your current billing period. We recommend using your credits before cancellation.
Refund Policy
All Sales Are Final
Due to the nature of digital products and AI-powered services, all purchases are non-refundable. Once credits are purchased, they cannot be refunded. Please review our pricing and features carefully before making a purchase.
Why No Refunds?
VdoBloom provides digital AI-powered content creation services. Unlike physical products:
Digital services cannot be "returned" once delivered
AI processing resources are consumed immediately upon content generation
Credits provide instant access to our platform's capabilities
Each generation uses computational resources that cannot be recovered
Exceptional Circumstances
While we maintain a strict no-refund policy, we may consider refunds or credits only in the following exceptional cases:
May Be Considered (Case-by-Case)
Duplicate Charges: If you were accidentally charged twice for the same purchase
Technical Failure: Complete platform outage preventing any use of credits (verified by our team)
Unauthorized Transactions: Fraudulent purchases made without your consent (requires police report)
Billing Errors: Incorrect amount charged due to system error
Not Eligible for Refund
Credits have been used (even partially)
Dissatisfaction with AI-generated content quality
Change of mind after purchase
Failure to use credits before expiration
Subscription renewals (you can cancel anytime before renewal)
Lack of time to use the service
Misunderstanding of features or pricing
Violation of Terms of Service
How to Report Exceptional Cases
If you believe you have an exceptional case, please contact us with:
Use the subject line: "Billing Issue - [Your Email]"
Include:
Your registered email address
Date of purchase
Transaction ID / Order ID
Detailed description of the issue
Any supporting evidence (screenshots, bank statements, etc.)
Review Process
Review Time: Exceptional cases are reviewed within 5-7 business days.
Decision: All decisions are made at VdoBloom's sole discretion and are final.
If Approved: Refunds (if granted) are processed within 10-14 business days to the original payment method.
Payment Processors
VdoBloom uses the following trusted payment processors to handle transactions securely:
C
Creem.io
International Payments
• Credit & Debit Cards
• PayPal
• USD, EUR & other currencies
R
Razorpay
Indian Payments (INR)
• UPI (GPay, PhonePe, Paytm)
• Credit & Debit Cards
• Net Banking & Wallets
Your payment processor is automatically selected based on your location. Any billing inquiries or disputes will be handled through the same payment gateway used for your original transaction.
Plan Changes & Upgrades
Upgrades: When upgrading to a higher plan, you will be charged the difference. The upgrade takes effect immediately.
Downgrades: When downgrading, the new plan will take effect at the start of your next billing cycle. No partial refunds for downgrades.
Plan Changes: You can change your plan at any time from your dashboard.
Chargebacks & Disputes
We encourage customers to contact us directly before initiating a chargeback with their bank. We are committed to resolving issues fairly and promptly. Initiating a chargeback without contacting us first may result in:
Immediate suspension of your VdoBloom account
Loss of access to any generated content
Potential collection of disputed amounts
Contact Us
For any questions about our cancellation or refund policy, please contact us:
We reserve the right to modify this cancellation and refund policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of VdoBloom after any changes constitutes acceptance of the new policy.